Return or Exchange of Goods
Return or exchange of goods where the product has been incorrectly supplied will be accepted and return freight will be refunded. We do not accept return of goods where the product is correctly supplied and manufactured as a custom order to customer specifications. Right of refusal for the return or exchange of products is at the discretion of Rope Online Pty Ltd, except where the Trade Practices Act of Australia makes allowance. A restocking fee of up to 25% may apply to returned goods.

Backorder Cancellation Policy
Please send all backorder cancellation requests to sales@ropeonline.com or phone 0408 878202. Except for "special orders", an order may be cancelled before it has left our warehouse with no cancellation fee. If the order has left our warehouse, a fee may apply to cover courier and restocking costs.